Legal
Refund & Cancellation Policy
1. Scope
This policy explains how refunds and cancellations work for paid subscriptions to the PDF Builder service ("the Service") operated by ("the Company"). It supplements our Terms of Service.
2. Billing and payments provider
Payments are collected and processed by Paddle (Paddle.com Market Ltd), who acts as the merchant of record. Your card statement and receipts are issued by Paddle. Paid plans renew automatically at the end of each billing cycle until you cancel.
3. Refund eligibility
- 30-day money-back guarantee. If you are not satisfied with a paid plan, request a refund within 30 days of the charge and we refund it in full — no questions asked, no partial calculation.
- After 30 days. Charges for the current cycle are non-refundable, but you keep access until the end of the period you already paid for and are not charged again.
- Annual plans. Where an annual plan is offered, the same 30-day guarantee applies from the start of each annual term.
- Credit packs. One-off credit purchases are refundable within 30 days for the unused portion; credits already spent on generated documents are not refundable.
- Statutory rights. Mandatory consumer-protection and right-of-withdrawal rules in your jurisdiction always apply where they grant you more than this policy.
4. Free plan and watermark
The free plan is, and remains, free of charge — there is nothing to refund. PDFs on the free plan include a small watermark; this is documented before sign-up and is not grounds for a refund.
5. How to request a refund
Email from your account address with your account email and the approximate date of the charge. We aim to respond within 5 business days. Approved refunds are returned to the original payment method via Paddle; settlement timing depends on your bank.
6. Cancellation
- You can cancel at any time from your account billing page. Cancellation stops future renewals; it does not, by itself, trigger a refund of the current cycle (see §3).
- On cancellation you keep access until the end of the period you have already paid for.
- Deleting your account also cancels any active subscription.
7. Chargebacks
If you believe a charge is incorrect, please contact us first — most issues are resolved faster than a bank dispute. Filing a chargeback without contacting us may lead to suspension of the account pending resolution.